Global Skill Academy by 369Hub Ventures Private Limited passionately dedicates its resources to delivering excellent educational content. We believe in empowering individuals through knowledge and skills, shaping their future and aiding their professional growth. As an online academy, we provide a vast selection of skill development and vocational courses, tailor-made to cater to an individual’s unique learning style and professional requirements.
Our platform specializes in digital content, which offers the benefits of immediate access and flexibility. However, with this convenience comes a unique set of policy considerations. The digital nature of our content means that once a course has been accessed, it cannot be “returned” in the conventional sense. It’s like attending a lecture or reading a book – once you’ve received the knowledge, it cannot be undone. This characteristic of digital content and knowledge-based services leads us to adopt a ‘No Refund Policy’. We value your understanding and strongly recommend that you familiarize yourself with our policy:
- Initiating a Return/Refund: Global Skill Academy’s offerings are entirely digital. Consequently, these are non-returnable and non-refundable once purchased and accessed. We employ this policy to protect the intellectual property rights of our course creators and to ensure fair use of our platform. Hence, we do not entertain return or refund requests after course access. We encourage users to carefully peruse the course descriptions, curriculum outlines, and previews to make a well-informed purchase decision.
- Terms of Return/Refund: The delivery of our courses, modules, and training programs happens digitally, either through an internet download or streaming. Therefore, they inherently fall under the non-refundable category. This practice is in line with the standard operating procedures of digital knowledge platforms globally. However, we understand that technical issues can arise. If you encounter problems accessing our content or face issues with the course delivery, we invite you to contact our support team. We stand ready to address your concerns, ensuring an uninterrupted and high-quality learning experience.
- Non-Returnable Items: It is important to note that all the digital goods, including courses, modules, and programs, purchased from Global Skill Academy, are non-returnable. Once you make a purchase, the content remains accessible to you indefinitely, provided your account remains in good standing and is not subject to any violation of our terms of service.
- Form of Refund: As part of our No Refund Policy, we do not issue refunds in any form. Whether it is a refund to the original mode of payment or store credit, our policy does not provide for this.
- Return Shipping Costs: Our services being digitally rendered eliminate the need for physical shipping. This makes our courses more environmentally friendly and means there are no return shipping costs or associated handling fees.
- Restocking or Other Fees: We deal exclusively with digital, intangible goods. This excludes the presence of physical inventory and thus eliminates any restocking fees or similar charges.
- Cancellation Policy: We understand that there may be situations where a user may change their mind after making a purchase. As part of our commitment to customer satisfaction, we offer a cancellation window. Users can cancel a course purchase within 12 hours, provided the course has not been accessed. In such cases, a full refund will be processed. However, if a user accesses the course within this 12-hour window, the cancellation will not be honoured, staying true to our No Refund Policy.
By proceeding with a course purchase at Global Skill Academy, you are agreeing to our terms and conditions, including our ‘No Refund Policy.’ We emphasise the importance of all prospective customers thoroughly acquainting themselves with this policy before finalising a purchase.
If you have any questions or need further clarification about ourReturn, Refund, and Cancellation Policy, or any other aspects of our services, you are welcome to reach out to our dedicated support team at support@globalskillacademy.org. We are here to assist you and clarify any uncertainties you may have.
While we maintain a ‘No Refund Policy,’ this in no way diminishes our unwavering commitment to your satisfaction and success. Each member of the Global Skill Academy team is dedicated to ensuring that your learning journey with us is enriching, rewarding, and fulfilling. If you encounter any course-related concerns, we promise swift and effective resolution.
At Global Skill Academy, we are not just focused on delivering content; we aim to provide an overall learning experience that is as smooth and valuable as possible. We understand that our digital content forms part of your broader learning journey, and we are committed to making it a positive and impactful part of your life.
Moreover, we continually strive to improve our platform based on the feedback from our valuable learners. We understand that behind every account is an individual or a group of individuals seeking knowledge, growth, and advancement. Your feedback, insights, and satisfaction are integral to our mission, influencing our ongoing course development and improvements.
We thank you for your understanding and compliance with our policies. Our guidelines, including the ‘No Refund Policy,’ are designed to foster an environment of fairness and mutual respect, protecting the interests of our learners, course creators, and the broader Global Skill Academy community. By agreeing to these terms, you are playing a significant part in maintaining this positive learning environment.
The digital nature of our services, while providing flexibility and immediate access, requires these policies for the smooth operation of our platform. However, we assure you that despite the non-returnable and non-refundable nature of our courses, we are committed to offering quality education and addressing any concerns you may have promptly and effectively.
Global Skill Academy is not just an educational platform; it’s a community of learners, educators, and professionals committed to personal growth and lifelong learning. We appreciate your choice to be a part of our community and your understanding of our ‘No Refund Policy’. Your journey towards gaining new skills and knowledge is important to us, and we are committed to supporting you every step of the way.
